Vodafone just lost thousands by refusing a £10 refund.
I estimate that I’d spend around £2,000 in 10 years – assuming 3% inflation – on mobile phone costs if I stuck with my current habit of topping up £10 each month and buying an £80 handset every two years (I hope my maths is right). I’m returning to work after maternity leave next month, during which I hardly used my phone, so it was a surprise when I couldn’t top up online. I’d done so many times before, but after updating my credit card details following a routine expiry, it suddenly didn’t work any more. This was Friday. Continue reading
