APY kindly published this little prank over at Planet Elder Scrolls on 1st April 2007.

Press Release: New Customer Care Strategy Unveiled At Bethesda
The company behind the best-selling games Oblivion and Morrowind has announced a new customer care package aimed at strengthening ties with its vast community. The popular games have attracted a sizeable community of devoted fans and modders, the latter of which have extended the shelf-life of the PC version of the games by creating high-quality modifications such as Wizards’ Islands, Oscuro’s Oblivion Overhaul and various graphic enhancers. It was this comparatively small but near-fanatical sector who prompted the change in policy, following accusations that Bethesda had “distanced themselves” from their customers and were unsupportive of their market.
“I spent months perfecting my mod,” said disgruntled modder Reginald “ImLeet” Hawkthorn, “And then when I went to download one of the DLC official mods, it wouldn’t install properly and I had to wait three weeks and spend 90 minutes on the telephone fighting for a refund. We brought Reginald’s case to the attention of BethSoft marketing boss Pete Hines, who suggested that the modder would be the first target of their new approach to fan liaison.
“Fortunately for us, he had included his name, address and telephone number with his emails to us, so he was pretty easy to track down,” explains Pete. “We phoned ahead and spoke to his mother, who confirmed what time he would be in, and then went and knocked on his door right when he was watching Buffy.”
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